When launching a new product /service/feature, FOUNDERS often encounter this situation:

📌 They do the research, develop the technology, and make the financial investment to launch a product or service.

📌 Target customers are either using a competitor’s product/service.

📌 Customers are resistant to changing their current practices.

📌 Customers don’t understand or dislike your product/service.

All of the above represent a “change” for the customer. A successful change requires change management.

Source: https://www.invensislearning.com/blog/change-management-process/

Change management has been effectively implemented for “internal stakeholders for years”. However, for external stakeholders (customers), founders often prioritize sales (understandably). This approach can be less effective in highly competitive markets or those with high customer resistance to change.

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